1. Who We Are
Sharuma Company Limited is a Tanzanian business group that owns and operates SharuBiashara and other purpose-driven business platforms. For privacy questions, contact us at [email protected].
2. Information We May Process
Depending on the service used, Sharuma Company Limited may process business account information, contact details, business profile information, product or service catalogue information, customer conversations, message events, order information, support requests, and technical information needed to operate and secure the service.
When a business connects a supported platform such as WhatsApp Business, SharuBiashara may process authorised business data required to provide customer communication, conversation management, automation, customer support, order processing and related functionality.
3. How We Use Information
We use information to provide and improve requested services, manage business accounts, support customer communication workflows, process orders, provide customer support, maintain security, prevent misuse, troubleshoot technical issues and communicate with businesses about the service.
We do not use one business's private platform data to provide services to another business.
4. Connected Business Accounts
Each business connects and authorises its own supported business accounts. SharuBiashara uses authorised platform access only to provide the services requested by that business.
Sharuma Company Limited does not require businesses to share Facebook or WhatsApp passwords with SharuBiashara.
5. Sharing of Information
We may share information only when necessary to operate the service, comply with legal obligations, protect the service from abuse, or work with trusted service providers who support hosting, communications, security, analytics or technical operations. We do not sell business customer conversation data.
6. Data Security
We use reasonable technical and organisational measures intended to protect business and customer information from unauthorised access, misuse, loss or disclosure. No online service can guarantee absolute security, but we work to limit access to authorised purposes required to provide the service.
7. Data Retention
We retain information for as long as needed to provide the service, maintain business records, meet legal obligations, resolve disputes, prevent misuse, and support legitimate operational needs. Businesses may contact us to request assistance with account or data questions.
8. Business Responsibilities
Businesses using SharuBiashara are responsible for using the platform lawfully, informing their own customers where required, and ensuring that they have permission to communicate with customers through connected channels.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The effective date above shows when this version became effective.
10. Contact
Email: [email protected]
Phone: +255 773 183 672 / +255 653 759 223