1. Who We Are
Sharuma Company Limited is a Tanzanian business group that owns and operates Sharuma Biashara and other purpose-driven business platforms. For privacy questions, contact us at [email protected].
2. Information We May Process
Depending on the service used, Sharuma Company Limited may process business account information, contact details, business profile information, product or service catalog information, customer conversations, message events, order information, support requests, and technical information needed to operate and secure the service.
When a business connects a supported platform such as WhatsApp Business, Sharuma Biashara may process authorized business data required to provide customer communication, conversation management, automation, customer support, order processing and related functionality.
3. How We Use Information
We use information to provide and improve requested services, manage business accounts, support customer communication workflows, process orders, provide customer support, maintain security, prevent misuse, troubleshoot technical issues and communicate with businesses about the service.
We do not use one business's private platform data to provide services to another business.
4. Connected Business Accounts
Each business connects and authorizes its own supported business accounts. Sharuma Biashara uses authorized platform access only to provide the services requested by that business.
Sharuma Company Limited does not require businesses to share Facebook or WhatsApp passwords with Sharuma Biashara.
5. Sharing of Information
We may share information only when necessary to operate the service, comply with legal obligations, protect the service from abuse, or work with trusted service providers who support hosting, communications, security, analytics or technical operations. We do not sell business customer conversation data.
6. Data Security
We use reasonable technical and organizational measures intended to protect business and customer information from unauthorized access, misuse, loss or disclosure. No online service can guarantee absolute security, but we work to limit access to authorized purposes required to provide the service.
7. Data Retention
We retain information for as long as needed to provide the service, maintain business records, meet legal obligations, resolve disputes, prevent misuse, and support legitimate operational needs. Businesses may contact us to request assistance with account or data questions.
8. Business Responsibilities
Businesses using Sharuma Biashara are responsible for using the platform lawfully, informing their own customers where required, and ensuring that they have permission to communicate with customers through connected channels.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The effective date above shows when this version became effective.
10. Contact
Email: [email protected]
Phone: +255 773 183 672 / +255 653 759 223