Customer Conversations
Manage customer messages and conversations from one organized business workspace.
Sharuma Biashara
Run Your Business Online, Even When You Are Not Available
Sharuma Biashara is a SaaS business platform by Sharuma Company Limited designed to help businesses manage customer conversations, online sales, orders and customer support from one place.
Business Platform
Customer communication, orders and automation from one workspace.
Businesses can connect their own supported communication channels, including their WhatsApp Business account, and use Sharuma Biashara to respond to customers, receive orders, manage conversations and automate routine customer interactions.
The goal is to help businesses remain responsive and continue serving customers even when the business owner or staff are not actively online.
What It Helps Businesses Do
Built around daily business conversations.
WhatsApp Business Integration
Businesses can connect their own authorized WhatsApp Business account and use the platform to communicate with their customers.
AI-Assisted Responses
Automate common customer questions and routine responses while allowing staff to take over conversations when needed.
Online Orders
Customers can ask about products, place orders and receive order updates through connected business channels.
Product Catalog
Businesses can maintain products, prices and availability so customers can receive accurate product information.
Order Management
Review, process and track customer orders from a central business dashboard.
Customer Support
Provide customer assistance while keeping conversations organized and accessible to authorized staff.
Business Automation
Automate repetitive activities such as FAQs, product enquiries, basic order collection and customer follow-ups.
How It Works
A simple path from setup to customer service.
Create Your Business Account
The business registers on Sharuma Biashara and configures its business profile.
Connect Your Business Channels
The business securely authorizes supported channels such as its own WhatsApp Business account.
Add Products and Business Information
The business adds the products, services, prices and information customers may need.
Start Serving Customers
Customers can communicate with the business, ask questions and place orders while the platform helps manage the workflow.
Business Types
Designed to support different types of businesses.
PharmaciesHealthcare suppliersCosmetics shopsRestaurantsClothing storesElectronics businessesWholesalersRetailersHardware storesSpare-parts businessesSMEs
Human Control
Staff remain in control.
Businesses remain in control of their customer relationships. Authorized staff can review conversations, take over from automated responses and manage orders whenever human assistance is required.
Secure Business Account Connection
Businesses authorize their own accounts.
Each business connects and authorizes its own supported business accounts. Sharuma Biashara uses authorized platform access only to provide the services requested by that business, such as customer communication, conversation management, order processing and related business functionality.
Sharuma Company Limited does not require businesses to share their Facebook or WhatsApp passwords with Sharuma Biashara.
Platform Data
How connected platform data is used.
When a business connects a supported platform, Sharuma Biashara may process information required to provide the requested service, including business account information, customer conversations, message events and other authorized business data.
This information is used to provide services such as customer communication, conversation management, automation, customer support and order processing for the business that authorized the connection.
We do not use one business's private platform data to provide services to another business.
Privacy and Data Protection
Responsible access for authorized purposes.
Sharuma Company Limited is committed to protecting business and customer information and limiting access to authorized purposes necessary to provide the Sharuma Biashara service.
Read the public policies below for more detail about how Sharuma Company Limited handles business and customer information for Sharuma Biashara.
About the Provider
Owned and operated by Sharuma Company Limited.
Sharuma Biashara is owned and operated by Sharuma Company Limited.
Sharuma Company Limited is a Tanzanian business group building purpose-driven businesses across healthcare, social impact, pharmaceutical distribution, commerce, education, beauty and emerging industries.
Email: [email protected]
Phone: +255 773 183 672 / +255 653 759 223
Frequently Asked Questions
Clear answers for businesses and reviewers.
Do I need to give Sharuma Biashara my WhatsApp password?
No. Businesses connect supported accounts through authorized platform connection processes.
Can customers place orders through WhatsApp?
Sharuma Biashara is designed to help businesses receive and manage customer enquiries and orders through connected business channels.
Can my staff take over an automated conversation?
Yes. Authorized staff should be able to handle conversations when human assistance is needed.
Is Sharuma Biashara only for pharmacies?
No. The platform is designed for businesses across multiple industries.
Who operates Sharuma Biashara?
Sharuma Biashara is a service of Sharuma Company Limited.
Get Started
Keep Your Business Available to Customers
Use Sharuma Biashara to organize customer communication, online orders and business automation from one platform.
Get Started with Sharuma Biashara