WhatsApp Business integration
Connect an eligible WhatsApp Business Platform number that belongs to your business.
SharuBiashara
Turn WhatsApp Conversations
Into Better Business Operations.
Manage customer enquiries, automate responses and organise business communication through a professional WhatsApp-based platform.
Overview
Customer communication, orders and automation from one workspace.
SharuBiashara is a business communication and automation platform designed to help companies manage customer conversations, enquiries and ordering workflows through WhatsApp.
It is intended for businesses that want professional, scalable and organised customer communication — and the ability to keep serving customers even when staff are not actively online.
Businesses connect an eligible WhatsApp Business Platform number associated with their own business identity. Onboarding, display-name approval and messaging permissions remain subject to Meta's requirements.
Main Capabilities
Built around daily business conversations.
Centralised communication
Manage incoming customer messages from one organised business interface.
Automated responses
Configured workflows answer common questions and requests without delay.
AI-assisted conversations
AI can assist with supported customer service and ordering workflows.
Order handling
Customers can submit product enquiries and orders through WhatsApp, depending on your configuration.
Business-specific configuration
Each business configures its own communication rules, workflows and business information.
Human assistance
Where supported, conversations can be transferred to human operators.
Multiple business categories
Pharmacies, healthcare facilities, hotels, retail, cosmetics, service providers and other eligible organizations.
Authorised access only
Businesses authorise their own accounts; no Facebook or WhatsApp passwords are required.
How It Works
A simple path from setup to customer service.
01
Create your business account
The business registers and configures its business profile.
02
Connect your business channels
The business authorises supported channels, such as its own WhatsApp Business account.
03
Add products and information
Add the products, services, prices and information customers may need.
04
Start serving customers
Customers can ask questions and place orders while the platform helps manage the workflow.
Trust and Control
Staff remain in control.
Human takeover
Authorised staff can review conversations, take over from automated responses and manage orders whenever human assistance is required.
Businesses authorise their own accounts
Each business connects and authorises its own supported business accounts. Access is used only to provide the services requested by that business.
No password sharing
Sharuma Company Limited does not require businesses to share their Facebook or WhatsApp passwords with SharuBiashara.
Platform Data
How connected platform data is used.
When a business connects a supported platform, SharuBiashara may process information required to provide the requested service, including business account information, customer conversations, message events and other authorised business data.
This information is used to provide customer communication, conversation management, automation, customer support and order processing for the business that authorised the connection.
We do not use one business's private platform data to provide services to another business.
Read the Privacy PolicyAbout the Provider
Owned and operated by Sharuma Company Limited.
SharuBiashara is owned and operated by Sharuma Company Limited.
Sharuma Company Limited is a Tanzanian company registered in Zanzibar under the Business and Property Registration Agency (BPRA).
Email: [email protected]
Phone: +255 773 183 672 / +255 653 759 223
SharuBiashara does not claim Meta certification, Meta partnership or WhatsApp Business Solution Provider status unless formally granted and publicly confirmed.
FAQ
Clear answers for businesses.
Do I need to give SharuBiashara my WhatsApp password?
No. Businesses connect supported accounts through authorised platform connection processes.
Can customers place orders through WhatsApp?
SharuBiashara is designed to help businesses receive and manage customer enquiries and orders through connected business channels.
Can my staff take over an automated conversation?
Yes. Authorised staff can handle conversations when human assistance is needed.
Is SharuBiashara only for pharmacies?
No. The platform is designed for businesses across multiple industries, including healthcare, retail, hospitality and services.
Who operates SharuBiashara?
SharuBiashara is a service of Sharuma Company Limited.
