1. Service Provider
Sharuma Biashara is owned and operated by Sharuma Company Limited. The service is designed to help businesses manage customer communication, online orders, customer support and automation through connected digital channels, including WhatsApp Business where supported and authorized.
2. Acceptance of Terms
By using Sharuma Biashara or related Sharuma Company Limited services, a business agrees to use the service in accordance with these Terms of Service and all applicable laws and platform rules.
3. Business Accounts and Authorized Connections
Businesses are responsible for providing accurate account information and for authorizing only accounts and channels they have the right to use. Each business connects its own supported business accounts through authorized connection processes.
Sharuma Company Limited does not require businesses to share Facebook or WhatsApp passwords with Sharuma Biashara.
4. Permitted Use
Businesses may use the service to manage customer conversations, respond to enquiries, organize product information, receive and process orders, support customers, and automate routine business interactions.
5. Prohibited Use
Businesses must not use the service for unlawful, fraudulent, abusive, misleading or harmful activities, spam, unauthorized messaging, infringement of third-party rights, attempts to bypass platform rules, or activities that may damage the service or other users.
6. Business Responsibility for Customer Communications
Businesses remain responsible for their products, services, prices, customer communications, order fulfilment, refunds, customer consent and compliance with laws or platform requirements that apply to their business.
7. Automation and Human Control
Automation is intended to support business workflows, not remove business responsibility. Authorized staff can review conversations, take over from automated responses and manage orders whenever human assistance is required.
8. Platform Data
When a business connects a supported platform, Sharuma Biashara may process authorized data needed to provide the requested service. Use of information is also described in our Privacy Policy.
9. Availability and Changes
Sharuma Company Limited may improve, modify, suspend or discontinue parts of the service as needed for operational, technical, security or business reasons. Some features may be rolled out gradually and may not be available to every business at the same time.
10. Fees and Payments
If paid plans, subscriptions or service fees apply, the applicable fees and payment terms will be communicated to the business before or during service activation.
11. Suspension or Termination
We may suspend or terminate access where a business violates these terms, creates security risk, misuses the service, violates platform rules, or where suspension is required for legal, technical or operational reasons.
12. No Unsupported Platform Claims
Sharuma Company Limited does not claim Meta certification, Meta partnership, WhatsApp Business Solution Provider status, or approval by Meta unless such status has been formally granted and publicly confirmed.
13. Limitation of Liability
To the extent permitted by applicable law, Sharuma Company Limited is not responsible for indirect, incidental or consequential losses arising from use of the service, interruptions, third-party platform changes, business decisions or customer disputes.
14. Updates to These Terms
We may update these Terms of Service from time to time. The effective date above shows when this version became effective.
15. Contact
Email: [email protected]
Phone: +255 773 183 672 / +255 653 759 223